Terms of service.

Last updated on 19 November 2025
Anderson’s Fine Foods Pty Ltd trading as Shuck and Dress
ABN 35 684 502 163

TERMS AND CONDITIONS FOR BUYING PRODUCTS AND JUST BROWSING

Welcome to Anderson’s Fine Foods Pty Ltd trading as Shuck and Dress (“Shuck and Dress”)
In these terms, we also refer to Shuck and Dress as “our”, “we”, or “us”. And you are you!

What are these terms about?

These terms apply when you use this website, being www.shuckanddress.com (“Website”).
These terms also apply when you purchase products through this Website (“Products”).
If you’re looking for our Privacy Policy, which we will comply with and you also agree to be bound by, you can find it here www.shuckanddress.com/privacy.

How do I read these terms?

We separated these terms into three parts, so they are easy to read and understand.

Those parts are:

  • Part A: Terms for when you buy Products (applies when you buy)

  • Part B: Terms for when you browse and interact with this Website (applies when you browse)

  • Part C: Liability and warranties (applies to both buying and browsing)

Please let us know if you have any questions about these terms, and don’t continue using this Website or purchase any Products unless you have read and agree to these terms.

I’ve returned to your Website, do I need to read these terms again?

Once you place an Order, the terms accepted at the point of sale will apply to your purchase of those Products. However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products. You can check the date at the top of this page to see when we last updated these terms.

Part A — For When You Buy Products…

1. SUBMITTING AN ORDER

(a) These terms explain how we supply our Products to you through our Website.

(b) By submitting an order for purchase of a Product using the Website’s functionality (Order) you represent and warrant that:

  1. you have the legal capacity and are of sufficient age to enter into a binding contract with us;

  2. you are authorised to use the debit or credit card you provide with your Order; and

  3. you understand and agree to these Terms along with our Privacy Policy.

(c) We reserve the right to cancel any Order suspected or found to be fraudulent.

2. ACCOUNTS

(a) To purchase a Product, you may create an account through the Website (an Account) or you may choose to purchase Products as a guest without creating an Account.

  1. If you choose to create an Account, you may be required to provide certain personal information and details, including your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, and any other information determined by us from time to time.

  2. If you choose to check out as a guest, you will not be required to create an Account, however, you must still provide the information we reasonably require to process and deliver your Order, including your first and last name, email address, contact number and delivery address.

(b) You warrant that any information you provide to us (whether when creating an Account or when purchasing as a guest) will always be accurate, honest, correct and up-to-date.

(c) Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.

(d) We may suspend or cancel your Account if you do not comply with these terms or any other reason on notice to you.

3. PRODUCTS

(a) We sell a range of signature dressing crafted specifically for oysters, all created using our own proprietary recipes. The Products available for purchase on the Website may change from time to time.

(b) We will endeavour to ensure that the Products provided will be substantially the same as the Products displayed on our Website. Please note that due to screen display, colour and brightness, and image quality, Products may not exactly match the image on our Website.

4. PAYMENT

(a) All prices are:

  1. per unit (except where indicated);

  2. in Australian Dollars; and

  3. subject to change from time to time but the price shown at checkout is the price payable for your Order.

(b)(Payment obligations) You must pay for all Products in full at the time of placing an Order. Your Order will only be confirmed once we have received full payment at checkout.

(c)(GST) Prices for our Products as shown on the Website are inclusive of GST.

(d)(Card surcharges) The Company reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).

(e)(Online payment partner) We may use third-party payment providers such as Stripe (Payment Providers) to collect payments for Products. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and, to the maximum extent permitted by law, we will not be liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(f)(Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.

5. DELIVERY AND SHIPPING

(a)(Dispatch timeframe) We will endeavour to dispatch your Products within five (5) business days from the time your Order is confirmed. However, dispatch timeframes are estimates only and may be subject to delays outside our control.  We will not offer any compensation for dispatch occurring outside this estimated timeframe. 

(b)(Delivery Costs) For all orders over $AUD 69.00, delivery is complimentary (Free Delivery Threshold). For all orders under the Free Delivery Threshold, delivery will incur a delivery fee that we will advise you of at the point of checkout, which may vary depending on your location and any special or specific delivery window..

(c)(Delivery Address) It is your responsibility to ensure that the delivery address and contact details you provide to us are complete and accurate. We will not be liable for any loss, delay, or failed delivery resulting from your provision of an incorrect or incomplete delivery address. Any redelivery or replacement of Products due to an incorrect address may incur additional costs payable by you.

(d)(Delivery Issues) Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you on our Website are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

6. CHANGES TO YOUR ORDER

6.1 - CANCELLATION BY US

We reserve the right to cancel your Order for any reason, and we will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.

6.2 - CANCELLATION BY YOU

Once you complete payment at checkout, your Order is confirmed and cannot be changed or cancelled by you.

6.3 - RETURNS AND EXCHANGES

(a) We do not offer change of mind returns.

(b) We will provide a full refund of the price paid for a Product if we determine that:

  1. a Product you have ordered was not received by you solely due to failure by us;

  2. a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or

  3. a Product is damaged, defective or spoiled (Defective) in accordance with clause 6.3(c), in which case we may provide store credit, a replacement or a full refund of the price paid for that Product.

(c) (Defective Product) The following process applies to any Product you believe to be a Defective:

  1. If you believe your Product is Defective, please contact us using the details provided on our Website with a full description of the defects (including images).

  2. If we determine that your Product may be Defective, we will request that you send the Product back to us at your costs for further inspection. We reserve the right to further inspection before deeming a Product is Defective.

  3. If we determine in our reasonable opinion that the Product is not Defective, we will refuse your return and send the Product back to you at your costs.

  4. If we determine that the Product is Defective, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the defect. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

  5. If you fail to comply with the provisions of this clause 6 in respect of a Defective Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the Defective Product.

  6. Nothing in this clause 6 is intended to limit or otherwise affect your rights under the Australian Consumer Law which cannot be excluded under the applicable law.

7. INTELLECTUAL PROPERTY

(a) The Company retains all intellectual property rights in the design of the Products, including the labelling, packaging and recipe. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Products.

(b) In this clause 7, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.

8. COMPLAINTS AND DISPUTE RESOLUTION

(a) If you have any complaints, concerns or feedback regarding our Products or services, please contact us by email at info@shuckanddress.com and provide full details of the issue.     

(b) We will use reasonable endeavours to work with you in good faith to resolve the matter.

Part B — For When You Browse This Website…

9. ACCESS AND USE OF THE WEBSITE

By accessing and using the Website, you agree to be bound by these terms and any applicable laws. 

10. YOUR OBLIGATIONS

You must not:

(a) copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Shuck and Dress;

(b) use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;

(c) use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

(d) use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;

(e) use the Website with the assistance of any automated scripting tool or software;

(f) act in a way that may diminish or adversely impact the reputation of Shuck and Dress, including by linking to the Website on any other website; and

(g) attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:

  1. gaining unauthorised access to Website accounts or data;

  2. scanning, probing or testing the Website for security vulnerabilities;

  3. overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or

  4. instigate or participate in a denial-of-service attack against the Website.

11. INFORMATION ON THE WEBSITE

(a) Content on the Website is provided for general information and use only.  While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that from time to time, you may encounter the following issues:

  1. the Website may have errors or defects (or both, as the case may be);

  2. the Website may not be accessible at times;

  3. messages sent through the Website may not be delivered promptly, or delivered at all;

  4. information you receive or supply through the Website may not be secure or confidential; and

  5. any information provided through the Website may not be accurate or true.

(b) You acknowledge that any reliance on information obtained from this Website is at your own risk, and we are not liable for any loss arising from such reliance. It is your responsibility to ensure that any products, services or information accessed or purchased through the Website are suitable for your individual needs and requirements.

(c) We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content (as defined below).

12. INTELLECTUAL PROPERTY

(a) The Company retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and blog content) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.

(b) You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Shuck and Dress or as permitted by law.

(c) In this clause 12, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.

13. ACCOUNTS

(a) You may browse as a guest or create an account. If you create an account, you must keep your login details confidential and are responsible for activities under your account.

(b) You must notify us promptly if you suspect unauthorised access or any security issue.

14. LINKS TO OTHER WEBSITES

(a) The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b) Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.

15. SECURITY

To the maximum extent permitted by law, Shuck and Dress does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.

16. REPORTING MISUSE

If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

Part C — Liability And Other Legal Terms

17. LIABILITY

17.1 - WARRANTIES

Under the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL), you may be entitled to certain remedies (like a refund or replacement) if there is failure with the goods or services provided. Nothing in these terms is intended to limit the operation of the ACL. Please note that:

(a) The Products sold by Shuck and Dress are consumable goods. To the maximum extent permitted by law, you will only be entitled to the remedies available under the Australian Consumer Law if the Products are not of acceptable quality or otherwise fail to comply with the consumer guarantees.

(b) To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in these terms are excluded.

17.2 - LIABILITY

(a) To the maximum extent permitted by law and subject to clause17.2(b), our total liability to you in respect of loss or damage sustained by you in connection with these terms is limited to the total amount paid by you to the Shuck and Dress under the most recent Order.

(b) Claims for loss of or damage to Products in transit must be made against the carrier.

17.3  - CONSEQUENTIAL LOSS

To the maximum extent permitted by law, neither party will be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue in connection with these terms or any Products or services provided by us, except:

(a) in relation to a party’s liability for fraud, personal injury, death or loss or damage to tangible property; or

(b) to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth).

18. GENERAL

18.1 - GOVERNING LAW AND JURISDICTION

These terms are governed by the law applying in New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

18.2 - WAIVER

No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

18.3 - SEVERANCE

Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.

18.4 - CHANGES TO THESE TERMS

We may amend or update these terms from time to time by publishing the updated version on the Website. Any amendments will apply to Orders placed after the date on which the updated terms take effect. Your continued access to or use of the Website after the updated terms are published will constitute your acceptance of those updated terms.

18.5 - ENTIRE AGREEMENT

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.